Convin: Analyze Sales Conversations

AI to provide real-time insights and post-interaction analysis,

Real-Time Agent Assist: Convin boosts agent productivity by providing real-time guidance during conversations, transforming each interaction into a potential revenue opportunity.
Automated Quality Assurance: The platform automates quality checks across all communication channels, allowing for comprehensive performance audits and proactive identification of issues without relying on random sampling.
Data-Driven Coaching: Convin facilitates automated, personalized coaching at scale, helping agents improve their call handling skills and reduce escalations by leveraging insights from customer interactions.
Flexible Training Solutions: The integrated Learning Management System (LMS) offers asynchronous training that identifies skill gaps and provides customizable learning paths for faster onboarding.
Enhanced Manual QA Processes: The platform replaces traditional QA methods with a streamlined solution that eliminates spreadsheets and guesswork, utilizing rule-based sampling for efficiency.

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